Quick Summary
All bookings made on kullumanalirafting.com are fulfilled by our partner vendors. We do not process cancellations or refunds. To cancel, reschedule, or modify a booking, please contact your vendor directly using the details shared in your confirmation.
Scope & Our Role
kullumanalirafting.com acts as a booking facilitator, connecting customers with independent, verified vendors in the Kullu–Manali region for adventure experiences. Each vendor operates their own business, policies, and payment flows. We ensure discoverability and smooth coordination, while service delivery and related decisions rest with the vendor.
Cancellations with the Vendor
- Direct Responsibility: Any request to cancel, modify, or update a booking must be made directly to the vendor providing your activity.
- Vendor Terms Apply: Each vendor maintains its own cancellation, refund, and timing rules which may vary by season, demand, safety, and logistics.
- Where to Find Vendor Details: Vendor contact details are provided at booking confirmation and are available on our website listings.
Weather, Safety & Force Majeure
Adventure activities are inherently dependent on weather, river conditions, visibility, and safety advisories. Vendors may reschedule or adjust itineraries in the interest of safety. In extraordinary events (e.g., road closures, government orders), vendor-specific force majeure policies will apply.
Rescheduling
Requests to reschedule are handled by the vendor and are subject to their availability and policy. Early notice generally improves outcomes. Please contact your vendor as soon as possible to discuss alternate slots.
No Refunds by kullumanalirafting.com
kullumanalirafting.com does not issue refunds. Payments and any applicable refunds are managed by the respective vendor as per their policy. Any financial adjustments are solely at the vendor’s discretion.
Need Help Reaching a Vendor?
If you’re unable to reach your vendor or need assistance locating their details, we’re happy to help connect you. While we can facilitate communication, the final decision on cancellations, rescheduling, or refunds is the vendor’s.
Frequently Asked Questions
Can I cancel directly with kullumanalirafting.com?
No. We connect you with vendors but do not manage cancellations or refunds. Please contact your vendor.
What if my activity is cancelled due to weather?
Your vendor will guide you on rescheduling or next steps based on their policy and availability.
Where do I find my vendor’s phone number?
Check your booking confirmation message/email or the vendor listing on our website. If you can’t find it, contact us and we’ll help connect you.
Does the policy change in peak seasons?
Vendor terms may vary by season and demand. Always confirm current terms with your vendor at the time of booking.